Goods will be delivered on business days. No deliveries will be made on weekends or public holidays.
A signature is required upon delivery. If no one is available to sign for the parcel, a notice will be left at your address notifying you of pick-up arrangements. We recommend either a work address (please include full business name, receivers name and other relevant details) or PO BOX for prompt delivery.
Delivery Times For Orders Placed In Store For Delivery To You
Australian Standard Delivery
3-7 Business Days
Australian Islands Standard Delivery
4-14 Business Days
Australian Next Business Day/Express
1-3 Business Days^
* A standard delivery charge of $9.95 applies on clearance items. ^ Refer to postcodes here for Next Day availability.
We deliver via Australia Post with an authority to leave. We recommend either a work address or PO Box for prompt delivery. If no one is available to sign upon delivery at your nominated delivery address (private or work) the parcel will be left in a secure spot on the premises, or a card will be left notifying you of alternative pick up arrangements at the nearest Post Office. Pending credit card authorisation, verification and availability of stock, delivery will take up to 3-7 business days for delivery within Australia
Our Refund & Exchange Policy
In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:
The items with the original receipt are returned within 30 days of purchase.
Items must be in original condition as purchased, with all labels/tickets attached. Garments must not have been worn.
How To Get a Refund Or Make An Exchange
Purchases made in store
Purchases made in a Dotti retail store can be returned or exchanged in a Dotti New Zealand retail store. You must present the receipt you received in the store at the time you purchased your items.
Purchases made online
You can return or exchange an item purchased online:
in any Dotti retail store in New Zealand; or
by posting it to our Online Store Returns/Exchange address: Dotti Online, The Just Group- Kimbyr Investments Ltd, 38 Sir Woolf Fisher Drive, Highbrook 2161, Auckland, New Zealand.
In either case, you must present the receipt you received in your parcel & indicate the reason for the return or exchange.
Please note: all returns or exchanges remain the responsibility of the purchaser until received by Dotti.