OUR REFUND & EXCHANGE POLICY
In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:
- The items with the original receipt are returned within 30 days of purchase.
- Items must be in original condition as purchased, with all labels/tickets attached. Garments must not have been worn.
HOW TO GET A REFUND OR MAKE AN EXCHANGE
Purchases made in store
Purchases made in a Dotti retail store (including purchases in an Australian store for delivery to you) can be returned or exchanged in a Dotti retail store. You must present the receipt you received in the store at the time you purchased your items.
Purchases made online
You can return or exchange an item purchased online:
- in any Dotti retail store in Australia; or
- by posting it to our Online Store Returns/Exchange address: Dotti Online, 1 Roussos Place, Truganina, Victoria, Australia 3029.
In either case, you must present the receipt you received in your parcel & indicate the reason for the return or exchange.
Please note: all returns or exchanges remain the responsibility of the purchaser until received by Dotti. Unfortunately at this time Dotti customers in New Zealand are not able to purchase in store for delivery to home or a nominated address, or return or exchange items purchased online in our New Zealand retail stores.
REFUNDS – ADDITIONAL INFORMATION
Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment. Please note that delivery costs will be excluded unless goods are returned in accordance with your statutory rights (eg. they are faulty or not as ordered).
EXCHANGES – ADDITIONAL INFORMATION
Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Dotti. Exchanges are subject to stock availability. For online exchanges, please list alternative item(s) in case we have sold out of your first choice. Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (eg. they are faulty or not as ordered).