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Contact Online Store

  • By Phone

  • Monday - Friday
  • 9:00AM - 5:30PM (AEST)
  • AUS: 1800 653 187
  • NZ: 0800 369 327
  • INT: + 61 3 9420 0418
  • By Post

  • Just Group
  • P.O Box 2196
  • Richmond, Melbourne
  • VIC 3000

Contact Us

Customer Service Contact Us

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For all general enquiries

Please contact the Just Group Head Office:

658 Church Street
Richmond, Victoria, 3121
Phone + 61 3 9420 0200

For all online order enquires including returns, exchanges, technical, ordering enquiries. Monday to Friday 9:00am to 5:30pm AEST

Australia 1800 653 187

New Zealand 0800 369 327

International + 61 3 9420 0418

Returns/Exchanges Address

Dotti Internet Returns
11 Huntingwood Drive
Huntingwood NSW 2148

Contact us by mail

Just Group
P.O Box 2196
Richmond South
Victoria, Australia, 3121

For any privacy related queries

Please contact our privacy officer at:

P.O Box 2196
Richmond South VIC Australia, 3121
Phone number: 1800 333 232
E-mail: privacyofficer@jjh.com.au

Job Enquiries

If you are interested in being considered for future vacancies, we invite you to register your details online at Careers by submitting your application; you will be one step closer to finding out how you can be a part of the Just Group!

Work Experience

Thank you for your recent interest in doing work experience at the Just Group.

We receive many requests for work experience with our company, and the following details apply:

SECONDARY SCHOOL STUDENTS
As the Just Group does not have a work experience program in place for secondary school students at Head Office or in stores, unfortunately we are unable to accept applications.

TERTIARY STUDENTS
The Just Group supports work experience placements that are part of a relevant tertiary study program, however as demand is high, we are only able to accept a limited number of students each year.

Students must formally apply in writing, providing details of their current studies, resume and reasons for applying for work placement.

Applications can be forwarded to:

Just Group
Group Human Resources Department
PO Box 2196
RICHMOND SOUTH VIC 312

Once again, thanks for your interest in the Just Group

Sponsorship and Donations Enquiries

If you would like to send Dotti a request for sponsorship, donations or local advertising opportunities we would encourage you to contact our local Just Group state office as we have specific Business Managers in each state that have a budget and set guidelines to process these requests.

NSW & ACT: (02) 9672 1699

VIC & TAS: (03) 9420 0200

QLD: (07) 3340 8000

WA: (08) 9470 3500

SA: (08) 8232 3097

NZ: 0011 649 526 0610

Any national sponsorship requests should be processed through the Just Group head office in Melbourne Australia – 658 Church Street Richmond, Vic 3121 PH: (03) 9420-0200. For any further information required please visit Justgroup

Delivery time and courier types

Destination Cost Delivery Time
Australian Standard Delivery $7.95 3-5 Business Days
Australian Metro Next Day (excl Perth Metro & Darwin) $9.95 Next Working Day*
Australian Islands Standard Delivery $7.95 5-10 Business Days
New Zealand $15.00 7-10 Business Days
International $25.00 7-20 Business Days
* Refer to postcodes here for Next Day availability

Australian, Australian Islands and New Zealand Orders

A signature is required upon delivery. If no one is available to sign for the parcel, a notice will be left at your address notifying you of pick-up arrangements. We recommend either a work address (please include full business name, receivers name and other relevant details) or PO BOX for prompt delivery. For remote deliveries redirections will be made to the nearest Post Office for your collection. Pending credit card authorisation, verification and availability of stock, delivery will take up to 3-5 workings days for delivery within Australia. We deliver by Australia Post.

International Orders

A signature is required upon delivery. If no one is available to sign for the parcel, a notice will be left at your address notifying you of pick-up arrangements.

We recommend either a work address (please include full business name, receivers name and other relevant details) or PO BOX for prompt delivery.

All prices are in Australian dollars. The prices within the online store DO NOT include relevant overseas duties and other customs charges you may incur. Pending credit card authorisation, verification and availability of stock, delivery will take up to 7-20 working days. On occasion, some shipments may take longer than 20 business days. This will depend on the postal services in your area.

PLEASE NOTE:To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.

Orders can be tracked through your Account under My Orders. A tracking ID number is sent to you in an email once your order is shipped. You can follow the link in that email to track your order.

Unfortunately, international orders cannot be tracked.

Return/Exchanges Policy

In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:

  1. The items with the original receipt are returned within 30 days of purchase
  2. Items must be in original condition as purchased, with all labels/tickets attached. Garments must not have been worn.

Given conditions 1&2 above have been met, Australian customers have the option to either return/exchange their online order in store (excluding factory outlets) or send it back to our online returns/exchanges address below with their internet order receipt.

New Zealand Residents

Unfortunately, items bought online cannot be returned to our New Zealand stores. New Zealand customers can either return items for a refund to any Dotti store in Australia (excluding Factory Outlet stores) providing conditions 1 & 2 above have been met or send items by post to our returns/exchange address below with your internet order receipt.

International Residents

Given conditions 1&2 above have been met, international residents can send their order back to our online returns/exchanges address below along with their internet order receipt.

Online Returns/Exchanges Address

Dotti Internet Returns
11 Huntingwood Drive
Huntingwood NSW 2148

Cancel/Changing Order

Unfortunately we are unable to make any changes to your order once it has been submitted. You have the option once you receive your order to return the items back to the online returns center or your nearest store for an exchange or refund.

Unfortunately Dotti does not transfer stock between stores. Please contact our online customer service team to find out if your favourite item is available online for purchase or is coming online soon!

Online Customer Service

Monday to Friday 9:00am to 5:30pm AEST

Australia 1800 653 187

New Zealand 0800 369 327

International + 61 3 9420 0418

Email: feedback@Dotti.com.au

Please refer to our Size Guide for further information.
Please refer to our Store Locator regarding locations, addresses and trading hours across Australia and New Zealand.
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